Terms and Conditions

Copyright

All content on the For the Bride website is copyright as is the For the Bride Wedding Planner.

Customer Privacy

For the Bride shall take all reasonable steps to protect the personal information of users. For the Bride shall not share personal information with third parties unless required to do so by law.

Stocks, Availability and Timing

• Items are subject to availability.
• Stocks move very quickly and some items can take up to 16 weeks to become available again. Please order as soon as possible to avoid disappointment.
• Items will only be reserved on order confirmation from the customer. They will be reserved for a period of 24 hours. Thereafter, the stock is released for purchase by others. If paying after the 24 hour period the onus is on the customer to check stock availability. For the Bride will be under no obligation to obtain replacement stock after the 24 hour period. If replacement stock is purchased, the price may differ from the original quote. This is the price that stands. There may also be a rush order fee. If the customer pays the account after the 24 hour period without checking stock availability, the monies will be refunded minus an administration fee of R60.00.
• Please confirm payment as soon as possible to avoid disappointment.
• Order confirmations will be sent within 1 - 2 business days of receipt of order.
• Items that are available will take between 3 business days and 2 weeks to deliver.
• Personalised and handmade goods take between 3 and 8 weeks to deliver.
• Items that are out of stock can take up to 16 weeks to become available.
• Expected timing is detailed in order confirmations.
• There will be a surcharge of between R100 and R300 in the case of rushed orders - if it is possible to attempt to accommodate the required timing.
• "Rushed orders" include orders on personalised items and handmade goods that are confirmed less than 3 weeks in advance as well as items where stocks are available but are required within a day or two.
• We will do everything possible to ensure that rushed orders are delivered in time. The surcharge is for the overtime and stress that invariably results in the case of rushed orders. There are no guarantees on timing for rush orders and no refunds in the unlikely event of a deadline not being met.
• Wedding favours and items should be ordered 3 to 4 months in advance. For the Bride endeavours to meet all deadlines but cannot be held responsible for orders that do not arrive in time.
• Should the client overpay or pay before receiving an order confirmation and the stock is not available we will, in most instances, provide a refund. This refund will be minus our banking charges.
• Should a client pay a deposit without prior discussion and then wish to revoke an order we shall, in most instances, refund the monies minus our banking charges. No items are reserved if only deposits are made. We require full payment to process orders and reserve stocks.

Costs and Pricing

• Prices include VAT
• Prices exclude delivery costs. Please see below for delivery fees.
• There is an additional cost for cash deposits in order to cover banking fees.
• In the case of sample purchases, there may be additional costs to cover banking and/or admin fees.
• We aim to keep our prices to a minimum. On occasion we may need to charge an admin fee to cover stock withdrawal costs. This will be around R40.00
• The prices on some items fluctuate with exchange rates; also some suppliers do not inform us of changes in prices of even local stocks, as a result, prices on quotes could vary from those displayed on the internet.
• Some items are sold in sets but the prices on the website reflect the price per item. Please contact us if you are unsure as to whether the price is for an individual item or a set of items.
• All quotes are valid for a period of 7 days unless otherwise stated. There is no guarantee of stock. Stock is only reserved when the client actually places the order and an order confirmation has been sent. Then the stock is reserved for a period of only 24 hours or until full payment is made - whichever comes first.
• We strive to advertise our prices, availability and information accurately at all times, however these details change frequently and we cannot be held liable for any errors or omissions. Please check all details with us before purchasing.

Printing of Photos

We use high quality equipment, items and inks when printing; however, we do not provide professional photographic or graphic art services. The quality of a print will depend on the quality of the photo provided.

The best photos are those taken by a professional photographer. If you are uncertain as to whether your photo will produce a good result or the desired effect we will assist to the extent of our knowledge; however, we do not take responsibility for the aesthetic outcome of a printed photo.

Remember that photos and colours can look different on different computer screens or when printed. A first round test on your part is to print out the photo on ordinary paper and assess the outcome.

Colours

Colours can look different on different computer screens and when printed.

Also, colours can be subjective, for example, one person may consider a colour "olive green" while another labels it "Khaki".

If you have very specific colours, please provide us with the RGB or CMYK details (codes/numbers) and even the graphics files. Prints from a jpg file can look different.

We will try to create your desired colours but they may not be a "perfect" match.

Colours can also look different when printed on non-white paper or candles.

Please note that approval of graphics indicates approval of colours.

Personalised Items

We realise that it is often difficult to imagine items without seeing them however this is the risk run with any personalisation. Aesthetics are subjective and once graphics or details have been approved we do not offer refunds or reworkings on a subjective basis.

Purchasing

• Orders are made via email. How to order.
• We accept payment via EFT or cash deposits.
• There is an additional cost for cash deposits in order to cover banking fees we incur.
• There are minimum quantities on some items, please inquire if uncertain.
• Returns, refunds and reworkings are at the discretion of For the Bride.
• Items cannot be exchanged.
• Orders cannot be changed once finalised,paid and in progress.
• Acceptance and payment of the quote indicates approval of the order details. Please check all of the information on the quote correctly.
• No orders will be processed until full payment is received.
• We reserve the right to make any sale or do business with any person or organisation.
• Acceptance of a quote or order confirmation as well as payment indicated acceptance of these terms and conditions.

Website and Store Content

For the Bride makes every reasonable effort to present accurate information on this Website. However, the content may contain typographical errors or inaccuracies and may not be current or complete. We reserve the right to correct any inaccuracies, errors or omissions and to update or change information at any time without prior notice to you (including after you have placed an order). Such errors, inaccuracies or omissions may relate to product description, pricing, availability or any information.

We apologise in advance for any inconvenience that may be caused.

Purchasing Disclaimer

Many of the items in the For the Bride store are imported, made to order or personalised. As such, although we can give an estimated time of arrival or completion of orders, we cannot absolutely guarantee this.

Strikes, hold-ups in customs, machinery breakdown, electricity outages and a host of other delays are unfortunately possible.

For the Bride does not provide refunds for items that are not obtained by the expected due date.

As such, please place orders early so as not to be disappointed.

According to good wedding planning practice, wedding favours and items should be ordered 3 to 4 months in advance.

Specials, promotions and discounts

Specials, promotions and discounts that are offered by email are valid for the time indicated on that email or a maximum of 7 days from the date of the email.

Specials, promotions and discounts that are offered on the website are only valid whilst they appear on the website. Once they have been removed from the website they no longer apply unless stated in a quote. Quotes are valid for a period of 7 days from the date of the quote.

Quotes do not guarantee stock availability.

Stock is only reserved once the order is confirmed by the client and an order confirmation has been sent. Stock is then reserved for a 24 hour period or until full payment - whichever is first.

Delivery and Collection

Items in the For the Bride store are delivered by courier (at an additional cost).

We do not offer postal services as we have found these to be unreliable.

The exception is the For the Bride Wedding Planner which can be posted.

Should you choose to have the For the Bride Wedding Planner posted to you For the Bride does not take any responsibility for items that go missing or are damaged.

Courier costs vary according to destination and order size.

Costs for average size orders are:

Johannesburg / Pretoria area: R90.00

Main city centres: R140.00

Regional areas: R190.00

We make every effort to deliver your order timeously however unforeseen issues may cause delays. We will always keep you informed of any changes.

All items are checked before leaving our premises.

The onus lies with the client to check items on delivery or collection before signing. Any complaints or concerns must be lodged prior to signature.

By signing for the delivered or collected items the client indicates acceptance of the items and conclusion of the transaction. Complaints cannot be lodged after signing for the items.

If someone other than the customer receives or collects the items it is the client's responsibility to ensure that that person checks items before signing.

We no longer courier Fortune Cookies. These must be collected by appointment.

Office Hours

Official office hours are from Monday to Friday; 08:30 to 16:00. Central African time.

Emails, calls, collections and orders will be handled during these times.

Customer Care

We strive to offer the best service possible.

We welcome all feedback and will deal with any issues or difficulties in a manner that is fair and professional.

Should you have any problems that you would like to report, please email Info[at]ForTheBride.co.za with full details of the complaint.

We will respond timeously and aim to resolve the issue as quickly as possible.

Injury, damages and warnings

For the Bride does not take responsibility for any injury or damages that may be caused by its products.

If any glass items break, they can cause cuts.

Please keep items away from children.

The perishable items are manufactured in a factory that uses nuts. They may also have ingredients that have been genetically modified.

Perishable items and candles must be kept cool and dry; out of the sun.

Items that are dropped could easily break. Be careful with all items as they are fragile.

Keep all items dry and out of the sun to prevent warping and other damage.

Do not leave candles burning without supervision.

Variation

For the Bride may, in its sole discretion, change these terms and conditions at any time without notice.

If our terms and conditions or any modifications we may post are unacceptable to you, your only recourse is to terminate your use of this site immediately.